Support

Questions, problems or ideas? We read every message.

Email hello@solofive.co. It helps to include your phone model and what you were doing when the problem happened.

Common questions

How do I make a look?

Tap New look, take a selfie with your hair down in good light, then add a photo of the look you love. Salon Brief builds your stylist card, plan and AI preview in a minute or two.

What does a look cost?

The example looks are free. Your first look is $0.99. After that you can buy single looks or a 5-look pack, which is handy for comparing a few options before an appointment. These are one-time purchases, never a subscription.

My preview failed. Did I lose my look?

No. A look is only used when its first preview succeeds. If the analysis or the preview fails, the look is given back automatically within about two hours.

I bought looks but they don't show up.

Purchases usually arrive within a few seconds. If one doesn't, close and reopen the app, then try again. Still missing? Email us with the date and time of the purchase.

How do I delete my photos?

Your looks are saved only on your phone. Long-press a look on the home screen to delete it. To forget the selfie the app remembers, tap Forget this selfie on the selfie screen. Deleting the app removes everything it saved.

How do I get a refund?

Purchases are handled by Apple or Google. On iPhone, request a refund at reportaproblem.apple.com. On Android, open Google Play, tap your profile picture, then Payments & subscriptions, then Budget & history, choose the purchase and tap Request a refund.